Faq's

What types of products do you offer?

At Zoan LLC, we specialize in a stylish range of women's baseball caps. Our collection features unique designs, including embellished and vibrant pink caps, which combine fashion and functionality to enhance any casual outfit.

What is your shipping policy?

We offer free shipping on all orders within the USA. Orders are processed and shipped within 1 to 2 business days, and you can expect delivery within 3 to 4 business days after handling. A tracking number will be provided via email once your order has shipped.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be unworn, unused, and in their original packaging with tags. To initiate a return, please contact us at zoanllc.shop@gmail.com.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. This allows you to monitor the progress of your package until it arrives at your designated address.

Do you accept exchanges?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original item and make a separate purchase for the new product once the return is accepted.

What should I do if my item is damaged or incorrect?

If you receive a damaged or incorrect item, please inspect your order immediately and contact us at zoanllc.shop@gmail.com. We will evaluate the issue and work to resolve it promptly.

Do you ship internationally?

Currently, we only ship to locations within the United States. We do not offer international shipping at this time.

What payment methods do you accept?

We accept various payment methods, including major credit cards and PayPal. All transactions are processed securely to ensure your information is protected.

How can I contact customer service?

You can reach our customer service team by phone at 313-210-7340 or via email at zoanllc.shop@gmail.com. We are here to assist you with any questions or concerns you may have.